Real Mates Talk

SPCAP Logo Mackay

Regional Services



Quick link to our Saving Lives Infographic

Quick link to our Saving Lives Infographic

Before You Start

  • The information below details the service currently being provided by organisations in the Whitsunday, Isaac and Mackay region, and reflects the impacts of the Coronavirus outbreak.  Their service delivery approach and times will probably change (quickly) in future, as more changes happen in our local and global communities. 
  • This website will be updated regularly but please check the websites of individual services as well if needed (links are provided). 
  • Please only phone services for urgent matters as may be experiencing higher than usual numbers of requests for service and still adapting to changed working conditions.


When you’re deciding about which service might be right for you, or someone you care about, please consider:

  • Services mat have specific eligibility criteria, which can be based on age, region or meeting a specific type of need.  If you don’t meet their criteria, ask to be referred to another appropriate service.
  • Services may be experiencing high demand so you may have to wait to see someone.  If this happens, check out the range of phone services, online forums and counselling and apps that can be really helpful in the meantime.
  • You might not find the service or counsellor that’s the best fit for you right away.  If you need to, talk with a few services to find the one you feel comfortable with.
  • Some GP services will bulk bill if you explain your particular circumstances.
  • If you want to talk with a GP about mental health concerns, let them know in advance so you can have a longer appointment.

Mental Health Services

Mackay Community Mental Health Service

Mental Health Services offer a free and confidential service for the treatment of individuals who have, or are at risk of developing, a major mental illness. These services are provided to youth, adults and older persons.

Proserpine Mental Health Service

Provides Triage, Assessment and Therapeutic Interventions for people with a severe Mental Illness/Disorder.

Bowen Mental Health Service (Hospital)

Provides Triage, Assessment and Therapeutic Interventions for people with a severe Mental Illness/Disorder.

Collinsville Mental Health Service (Hospital)

Provides Triage, Assessment and Therapeutic Interventions for people with a severe Mental Illness/Disorder.

 Address: 81-91 Garrick Street

Collinsville QLD 4804

07 47854777

Online Psychology Platform Rural Health Connect

Rural Health Connect is a collective of 50 psychologists who have come together to provide support to people who need it. We do Medicare sessions and NDIS, offering:

  • Bulk billing 
  • No waiting lists
  • A broad range of specialties including children, adolsescents, LGBTI, health, eating disorders, pain management, addiction and many more.
  • Support via phone call for anyone who needs it.
  • Sessions outside of business hours.

Sessions are done over video call or phone call. A flyer is attached.

Rural Health Connect is based in Rockhampton but has psychologists throughout Australia. or for more information please call Megan 0427 629 377.

Mental Health Hub

Mental Health Hub

  • The hub is open to anyone experiencing mental illness
  • It is a safe and welcoming environment for self-help, advocacy and socialisation
  • Service is free and no formal referral is needed
  • Contact the Mental Health hub to book an initial consultation and a tailored support plan will be developed

Wellways Mackay

  • Direct support and support coordination for people with needs around mental health, disability and community care 
  • Continuting to provide services while practicing physical distancing for essential services
  • Support coordination online or by phone

131 Victoria St, Mackay

Phone 4863 4106

Visit website


Counselling and Coaching Services

 This is a Conversation Starter (TIACS) Foundation

  • Providing early intervention and mental health education helping individuals to understand their own mental health and equip them with the tools to practice mental wellness and be the best versions of themselves. 
  • Free of charge service and talk to a psychologist straight away
  • No referral required
  • There is no impact on a persons medical record


Anglicare Mackay and Whitsunday

Anglicare Mackay and Whitsunday offers counselling, emergency assistance, education and training programs, and an Employee Assistance Program.

Visit website
(07) 4953 3444
39 Gordon Street

Centacare CQ Mackay

  • Services are being provided by video or phone or with physical distancing
  • Outreach services for the Clinical and Social Services Team will provide services on a case by case basis
  • Social group activities are on hold

Visit website
1300 523 985
35 Milton Street
Mackay QLD 4740

Centacare Bowen

  • Bowen Community and Support Service
  • Counselling 
  • Financial Resilience Service 
  • Outreach to Collinsville

Visit website
1300 672 273
5/36 Powell Street,
Bowen QLD 4805

Centacare CQ Counselling

  • Centacare CQ is providing professional and confidential counselling and psychology services to people of all ages and from all walks of life.
  • Sessions can be conducted over the phone or via video chat
  •  To make an appointment, phone 1300 523 985 or visit Centacare CQ’s website


MensLine Australia helpline available 24/7 via phone or online. Talk it over. MensLine Australia is here to help 24/7 via phone or online. Call them any time. Professional Counsellors. Services: men’s mental health, relationship & divorce, emotional well being.

Relationships Australia

  • All services are being provided by telephone, video conferencing or in person


  • Family Dispute Resolution (FDR)
  • Gambling Help Program (GHS)
  • Parenting Orders Program (POP)
  • RAQ Royal Commission Services
  • Relationship Counselling
  • Victims Counselling and Support Service
  • Elder Abuse Prevention and Support Service
  • Senior Financial Protection Service

Visit website
1300 364 277
Ground Floor
123 Victoria Street

Whitsunday Professional Counselling

  • Mirella Deboni helps people with marriage counselling, personal counselling including anxiety, anger management, hypnosis to stop smoking, hypnosis to quit alcohol and hypnosis to lose weight.

Lives Lived Well

Lives Lived Well are still here for you and offering free phone and online counselling.   can take referrals by:


  • Relevant referral process still remain in place (visit to GP to develop Mental Health Care Plan and referral through Connect to Wellbeing who fund these sessions)
  • Sessions are being offered by four counsellors throughout the day, after hours and selected Saturdays
  • Sessions may be by phone, online or face to face, depending on the counsellor
  • Carers Program is still offering face to face sessions if required, or phone sessions, on a part-time basis.  This is a self-referring program

    ATSICHS Social Emotional Wellbeing Unit (SEWBU)

    The Social, emotional wellbeing unit (SEWBU) is a government funded program to help provide social and emotional help to Indigenous communities. They are also developing a resource page to assist parents through this challenging time by providing parenting tools, stress management tools, how to offer support to their children, activity ideas, strategies to put in place to make time for themselves and their children

    • They offer an extensive list of services, from suicide prevention, AODS, counselling, workshops, groups, assistances with finance and housing. and many more

    UnitingCare Community

    Provide crisis response, the protection of vulnerable children, financial resilience and family wellbeing and services include:

    • Family Mental Health Support
    • Generalist Children’s Counselling
    • Post Separation Cooperative Parenting Program
    • Choosing Change – Men’s Stopping Violence Program
    • Financial First Aid Line
    • StandBy Support After Suicide

      Visit website

      (07) 4944 2331

      287 Shakespeare St, Mackay

      HMM Health

      • HMM Health exists to provide the community of the Whitsundays with high quality, accessible and ethical mental health services. Dr Catherine McQuoid-Mason and Nathan Harriott have practiced in the region for a collective 10 years and have developed their practices on these same principals.

        HMM Health aims to provide a safe and supportive environment for people to learn new skills to aide them in coping with their difficulties and building stronger foundations for their futures. HMM Health seeks to assist fellow health professionals in the Whitsundays in their treatment of patients through the provision of evidence-based psychological therapies in a safe and engaging environment. They offer services to children, adolescents and adults with a variety of psychological, emotional and/or behavioural presentations.

        Visit website

        4946 4021

        Whitsunday Business Centre, 24/230 Shute Harbour Rd, Cannonvale QLD 4802

        Catalyst Psychology Bowen

        • Individual psychological counselling, Psychological Injury, Individual coaching, Personal development programs, Adults, Mood disorders, Anxiety Disorders and Adjustment Disorders.

          Catalyst Psychology Whitsundays

          • Individual psychological counselling, Psychological Injury, Individual coaching, Personal development programs, Adults, Mood disorders, Anxiety Disorders and Adjustment Disorders.

            Unbound Psychology Whitsundays (Liberty Church Whitsundays)

            The name Unbound Counselling comes from the idea of being unbound and free from the things that have kept us from living our best lives. Olwyn is passionate about providing a supportive space to help you explore your concerns, come to a greater understanding of yourself, and learn effective strategies to be able to live in greater freedom. Olwyn doesn’t consider herself the ‘expert’ when it comes to your life, but desires to help you to increase your capacity to live according to your individual values, and work towards your personal goals.

              Building Blocks Psychology Bowen

              Building Blocks Psychology offers psychological services in Bowen.

                (07) 4786 3384

                Shp 1/ 50 Herbert Street, Bowen QLD 4805

                MIW Business Wellbeing Service 

                Mental health support to small business operators in our region. These services include: 

                • Adjustment disorder
                • Anxiety disorder such as panic disorder, health anxiety and generalised worries
                • Depression and low mood
                • Relationship counselling
                • Marriage counselling
                • Trauma and post-traumatic stress disorder (PTSD)
                • Grief and loss
                • Insomnia and sleep issues
                • Parenting support
                • Self-esteem and self-worth issues

                  Minds Aligned

                  • 1:1 Personal/Professional Development Coaching with a choice of two qualified and experienced coaches, one male, one female (with blue card)

                  • Coaching supports the individual to take action by finding the answer within, through exploring self-awareness, encouraging insight, building behavioural change and creating new perspectives

                  • To further support individual progress we may also offer tips, tools and techniques depending on the topic of conversation and on what helps to develop action(s) to bring about change

                  • By appointment only

                  • No referral required

                    Janice Armstrong Psychology

                    Jancie Armstrong offers psychological services in the Whitsundays.


                      Assessment and Referral Services

                      Connect to Wellbeing

                      Following a ‘no wrong door’ approach, Connect to Wellbeing provides a single point of entry to psychological services.

                      Offering intake, assessment, triage and referrals, Connect to Wellbeing connects people with the right service at the right time.  Give them a call and they will link you with an appropriate service for your needs.


                      Post-suicide Support Services

                      StandBy – Support after Suicide

                      StandBy is now recognised as Australia’s leading suicide post-vention program dedicated to assisting people and communities impacted by suicide.



                      Services for Young People


                      Playful Possibilities

                      • Now moving back to face to face sessions, as well as telehealth, with the option to choose between Zoom video calls and telephone delivery of sessions.
                      • For private practice families discounted rates are available to make access viable.
                      • If accessing via Medicare, there are newly released bulk billing items that some families will currently qualify for, with others meeting remote rebates.
                      • If neither of these apply, a discount will be offered. Sessions under NDIS and Stepped Care, session costs will remain covered by your existing program provider.
                      • New referrals for telehealth options has approximately a 3 week wait time. The wait time for referrals for face to face is uncertain, with pre-existing waitlist of 3 months
                      • During April, they are providing no cost access to Centreventions online Social and Emotional Skills programs – register here

                      Visit website

                      0499 336 281

                      328 Bridge Road, Mackay

                      Headspace Mackay

                      • Face to face services are still being provided.
                      • Young people and family and friends who are physically unwell are requested to get in touch by phone rather than attending the centre in person, especially if they are experiencing mild respiratory symptoms including, runny nose, sore throat, cough, or fever.
                      • For young people potentially experience feelings of stress related to COVID-19, resources are available on the headspace website

                      Visit website

                      (07) 4898 2200
                      Level 2 123 Victoria Street
                      Mackay QLD 4740

                      Headspace Sarina

                      headspace provides free, confidential health services to young people aged 12-25 in the key areas including mental health, alcohol and other drugs, vocational and educational and access to physical and sexual health support.

                      Visit website

                      (07) 48426750
                      1/171 Broad Street, Sarina

                      YIRS One Stop Youth Shop Inc.

                      • Open for Face to face services Monday to Friday 9:30 am to 4:00 pm 
                      • Staff and available to provide support by phone


                      Occumax helps your child to develop strong social connections with others around them. Their SocialWorker will work with you and your family to help create a more harmonious family life, build your child’sself confidence, emotional literacy and resilience.

                      Phayer Psychology

                      Natalie Phayer is a psychologist who works with families and children. Her services include home-visits in and around the Mackay region, focusing on Autism Spectrum Disorder, Anxiety and Developmental Delays.

                      Pace Ahead Psychology

                      Pace Ahead Psychology offers child and adolescent diagnostic assessments and individual, family and group interventions for mental health issues, behavioural concerns, developmental disorders and trauma. 

                       Financial Support

                      CQ Financial Counselling Service

                      ISAAC Region Only

                      CQ Financial Counselling Service provides a free, confidential service to consumers who are having financial difficulties, through the provision of information and options concerning consumer debt.


                      • Give FREE and independent services
                      • Provide options
                      • Provide information on legal rights and responsibilities
                      • Participate in law reform
                      • Conduct community education
                      • Advise and assist with negotiation
                      • Advocate on your behalf
                      • Check contracts are correct
                      • Assistance with budgeting
                      • Information and assistance with bankruptcy

                      Rural Financial Counselling Service – North Queensland

                      RFCSNQ provides confidential, free and impartial rural financial counselling services to primary producers, fishers, and small rural businesses experiencing financial difficulties. 

                      Rural Financial Counsellors assist and support clients to:

                      • Understand the financial position and viability of the business enterprise,
                      • Identify options to improve their financial position,
                      • Develop a plan to implement the options chosen by the client and provide advice to implement that plan,
                      • Assist in negotiations with lending institutions in relation to:
                        • Loan applications and contracts with those institutions,
                        • Processes relating to farm debt mediations,
                        • Service providers

                      Neighbourhood and Community Centres

                      Bowen Neighbourhood Centre

                      • No Interest Loans
                      • Emergency relief assistance
                      • Bowen Shed Shop
                      • Crisis information and referral service

                      Whitsunday Neighbourhood Centre

                      • Family support program
                      • Community development program
                      • Emergency relief assistance
                      • Scallywags Child Care
                      • Free Bread Scheme
                      • Legal Aid Outreach Centre
                      • Community Furniture Shed and Op Shop

                      Visit website

                      (07) 4946 7850

                      Lot 2 Hazelwood Crt

                      Properpine Community Centre

                      • Information and Referral Services
                      • Low cost venue for community services and organisations
                      • Meeting place
                      • Accredited NILS (No Interest Loans Scheme) Centre

                      Visit Facebook Page

                      (07) 4945 5915

                      36 Gardenia Street

                      Clermont Community Housing and Other Services Inc

                      • Face to face services are provided, in accordance with current government health directives
                      • Can provide most services over the telephone (during working hours), including emergency relief vouchers, housing and other queries. The phones will only operate during working hours
                      • Opening hours are 12.30 – 2.45 pm (except Wed close 2pm)
                      • Centrelink (Services Australia) Self Service Terminal and Self-service Phones are still available but if possible, we encourage people to visit or use their MyGov account

                      Dysart Community Support Group Inc and Dysart Community Centre

                      • DCSG works with community member to identify shared challenges and provides support through information and referrals to meet community needs. They provided a range of events and activities to engage community members and promote community connectedness. 
                      • All services available

                      Visit Facebook Page

                      (07) 4958 2461

                      21 Queen Elizabeth Drive, Dysart

                      Moranbah and District Support Services

                      • Still operating from the Moranbah Youth and Community Centre, where social distancing and hygiene protocals are in place 
                      • All services available
                      • Rural family support program
                      • Neighbourhood program
                      • Settlement program
                      • Isaac regional domestic violence program

                      Visit website

                      (07) 4941 5164

                      2 Appleton Street, Moranbah

                      Emergency & Long Term Accommocation in Moranbah Inc (ELAM)

                      • ELAM Inc seeks to assist individuals and families in Moranbah and district who are homeless, or in crisis and at imminent risk of homelessness, to achieve the maxium possible degree of self-reliance and independence, through the provisions of support and accommodation services. 

                        • Long term housing
                        • Centrelink Agency
                        • Youth Worker Program
                        • Youth accommodation
                        • Shared accommodation for single women
                        • Faxing, photocopying, laminating service
                        • Information and referrals

                      CTM Links

                      • CTM Links works with community member to identify shared challenges and provides support through information and referrals to meet community needs. They provided a range of events and activities to engage community members and promote community connectedness. 
                      • All services available

                      Information Services

                      Service Finder for the Whitsunday and Bowen areas

                      The Whitsunday Suicide Prevention Network has developed a list of suicide prevention and crisis support contact numbers for Airlie Beach to Proserpine, Bowen to Collinsville and Home Hill and Ayr.

                      The new Be You Program Directory is now live

                      The Be You Programs Directory has been redeveloped. Since launching in November 2018, Be You has continued to develop its resources and services based on feedback from educators.

                      The Programs Directory continues to be a searchable database of mental health and wellbeing programs offered by a wide range of providers to schools and early learning services.

                      The new Programs Directory will make it easier for educators to decide which program to use in their school or early learning service to promote the mental health and wellbeing of children and young people.

                      Your Local GP

                      Type ‘GP’ in the My Community Directory search engine for local listings. GPs are the best starting point for someone seeking professional help. They can make a diagnosis, provide treatment options and referrals and draw up a Mental Health Treatment Plan so you can get a Medicare rebate for psychological treatment. Request a longer appointment to discuss mental health issues including suicidal thoughts.

                      Isaac Community Connect App

                      This app provides everything Clermont, Coppabella, Dysart, Glenden, Middlemount, Moranbah and Nebo has to offer in the palm of your hand.

                      It includes details about medical services, after hours medical services, unique experiences, community events, facilities and services, local businesses, accommodation and more.

                      Get it on Google Play.

                      Help-A-Mate Resource List

                      Grapevine Group and produced a Suicide Prevention Resource List for the Mackay region.  Scroll down below or go to their website for a copy.