Mackay Community Mental Health Service

Mental Health Services offer a free and confidential service for the treatment of individuals who have, or are at risk of developing, a major mental illness. These services are provided to youth, adults and older persons.

Bowen Mental Health Service (Hospital)

Provides Triage, Assessment and Therapeutic Interventions for people with a severe Mental Illness/Disorder.

Collinsville Mental Health Service (Hospital)

Provides Triage, Assessment and Therapeutic Interventions for people with a severe Mental Illness/Disorder.

Online Psychology Platform Rural Health Connect

Rural Health Connect is a collective of 50 psychologists who have come together to provide support to people who need it. We do Medicare sessions and NDIS, offering:

• Bulk billing 
• No waiting lists
• A broad range of specialties including children, adolsescents, LGBTI, health, eating disorders, pain management, addiction and many more.
• Support via phone call for anyone who needs it.
• Sessions outside of business hours.

Sessions are done over video call or phone call. A flyer is attached.

Rural Health Connect is based in Rockhampton but has psychologists throughout Australia.

www.ruralhealthconnect.com.au or for more information please call Megan 0427 629 377.

Mental Health Hub

Mental Health Hub

• The hub is open to anyone experiencing mental illness
• It is a safe and welcoming environment for self-help, advocacy and socialisation
• Service is free and no formal referral is needed
• Contact the Mental Health hub to book an initial consultation and a tailored support plan will be developed

Wellways Mackay

• Direct support and support coordination for people with needs around mental health, disability and community care 
• Continuting to provide services while practicing physical distancing for essential services
• Support coordination online or by phone

 This is a Conversation Starter (TIACS) Foundation

• Providing early intervention and mental health education helping individuals to understand their own mental health and equip them with the tools to practice mental wellness and be the best versions of themselves. 
• Free of charge service and talk to a psychologist straight away
• No referral required
• There is no impact on a persons medical record

Anglicare Mackay and Whitsunday

Anglicare Mackay and Whitsunday offers counselling, emergency assistance, education and training programs, and an Employee Assistance Program.

Centacare CQ Mackay

• Services are being provided by video or phone or with physical distancing
• Outreach services for the Clinical and Social Services Team will provide services on a case by case basis
• Social group activities are on hold

Relationships Australia

• All services are being provided by telephone, video conferencing or in person

Services

• Family Dispute Resolution (FDR)
• Gambling Help Program (GHS)
• Parenting Orders Program (POP)
• RAQ Royal Commission Services
• Relationship Counselling
• Victims Counselling and Support Service
• Elder Abuse Prevention and Support Service
• Senior Financial Protection Service

Lives Lived Well

Lives Lived Well are still here for you and offering free phone and online counselling.   can take referrals by:

• Contacting Lives Lived Well by phone on 1300 727 957
• Filling out a Referral Form on the Lives Lived Well website

selectability

• Relevant referral process still remain in place (visit to GP to develop Mental Health Care Plan and referral through Connect to Wellbeing who fund these sessions)
• Sessions are being offered by four counsellors throughout the day, after hours and selected Saturdays
• Sessions may be by phone, online or face to face, depending on the counsellor
• Carers Program is still offering face to face sessions if required, or phone sessions, on a part-time basis.  This is a self-referring program

ATSICHS Social Emotional Wellbeing Unit (SEWBU)

The Social, emotional wellbeing unit (SEWBU) is a government funded program to help provide social and emotional help to Indigenous communities. They are also developing a resource page to assist parents through this challenging time by providing parenting tools, stress management tools, how to offer support to their children, activity ideas, strategies to put in place to make time for themselves and their children

• They offer an extensive list of services, from suicide prevention, AODS, counselling, workshops, groups, assistances with finance and housing. and many more

UnitingCare Community

Provide crisis response, the protection of vulnerable children, financial resilience and family wellbeing and services include:

• Family Mental Health Support
• Generalist Children’s Counselling
• Post Separation Cooperative Parenting Program
• Choosing Change – Men’s Stopping Violence Program
• Financial First Aid Line
• StandBy Support After Suicide

Catalyst Psychology Bowen

• Individual psychological counselling, Psychological Injury, Individual coaching, Personal development programs, Adults, Mood disorders, Anxiety Disorders and Adjustment Disorders.

Catalyst Psychology Whitsundays

• Individual psychological counselling, Psychological Injury, Individual coaching, Personal development programs, Adults, Mood disorders, Anxiety Disorders and Adjustment Disorders.

Building Blocks Psychology Bowen

Building Blocks Psychology offers psychological services in Bowen.

MIW Business Wellbeing Service 

Mental health support to small business operators in our region. These services include: 

• Adjustment disorder
• Anxiety disorder such as panic disorder, health anxiety and generalised worries
• Depression and low mood
• Relationship counselling
• Marriage counselling
• Trauma and post-traumatic stress disorder (PTSD)
• Grief and loss
• Insomnia and sleep issues
• Parenting support
• Self-esteem and self-worth issues

Minds Aligned

• 1:1 Personal/Professional Development Coaching with a choice of two qualified and experienced coaches, one male, one female (with blue card)

• Coaching supports the individual to take action by finding the answer within, through exploring self-awareness, encouraging insight, building behavioural change and creating new perspectives

• To further support individual progress we may also offer tips, tools and techniques depending on the topic of conversation and on what helps to develop action(s) to bring about change

• By appointment only

• No referral required

Janice Armstrong Psychology

Jancie Armstrong offers psychological services in the Whitsundays.

Connect to Wellbeing

Following a ‘no wrong door’ approach, Connect to Wellbeing provides a single point of entry to psychological services.

Offering intake, assessment, triage and referrals, Connect to Wellbeing connects people with the right service at the right time.  Give them a call and they will link you with an appropriate service for your needs.

StandBy – Support after Suicide

StandBy is now recognised as Australia’s leading suicide post-vention program dedicated to assisting people and communities impacted by suicide.

Playful Possibilities

• Now moving back to face to face sessions, as well as telehealth, with the option to choose between Zoom video calls and telephone delivery of sessions.
• For private practice families discounted rates are available to make access viable.
• If accessing via Medicare, there are newly released bulk billing items that some families will currently qualify for, with others meeting remote rebates.
• If neither of these apply, a discount will be offered. Sessions under NDIS and Stepped Care, session costs will remain covered by your existing program provider.
• New referrals for telehealth options has approximately a 3 week wait time. The wait time for referrals for face to face is uncertain, with pre-existing waitlist of 3 months
• During April, they are providing no cost access to Centreventions online Social and Emotional Skills programs – register here

Headspace Mackay

• Face to face services are still being provided.
• Young people and family and friends who are physically unwell are requested to get in touch by phone rather than attending the centre in person, especially if they are experiencing mild respiratory symptoms including, runny nose, sore throat, cough, or fever.
• For young people potentially experience feelings of stress related to COVID-19, resources are available on the headspace website

YIRS One Stop Youth Shop Inc.

• Open for Face to face services Monday to Friday 9:30 am to 4:00 pm 
• Staff and available to provide support by phone

Phayer Psychology

Natalie Phayer is a psychologist who works with families and children. Her services include home-visits in and around the Mackay region, focusing on Autism Spectrum Disorder, Anxiety and Developmental Delays.

CQ Financial Counselling Service

ISAAC Region Only

CQ Financial Counselling Service provides a free, confidential service to consumers who are having financial difficulties, through the provision of information and options concerning consumer debt.

Services

• Give FREE and independent services
• Provide options
• Provide information on legal rights and responsibilities
• Participate in law reform
• Conduct community education
• Advise and assist with negotiation
• Advocate on your behalf
• Check contracts are correct
• Assistance with budgeting
• Information and assistance with bankruptcy

Rural Financial Counselling Service – North Queensland

RFCSNQ provides confidential, free and impartial rural financial counselling services to primary producers, fishers, and small rural businesses experiencing financial difficulties. 

Rural Financial Counsellors assist and support clients to:

• Understand the financial position and viability of the business enterprise,
• Identify options to improve their financial position,
• Develop a plan to implement the options chosen by the client and provide advice to implement that plan,
• Assist in negotiations with lending institutions in relation to:
  • Loan applications and contracts with those institutions,
  • Processes relating to farm debt mediations,
  • Service providers

Bowen Neighbourhood Centre

• No Interest Loans
• Emergency relief assistance
• Bowen Shed Shop
• Crisis information and referral service

Whitsunday Neighbourhood Centre

• Family support program
• Community development program
• Emergency relief assistance
• Scallywags Child Care
• Free Bread Scheme
• Legal Aid Outreach Centre
• Community Furniture Shed and Op Shop

Properpine Community Centre

• Information and Referral Services
• Low cost venue for community services and organisations
• Meeting place
• Accredited NILS (No Interest Loans Scheme) Centre

Clermont Community Housing and Other Services Inc

• Face to face services are provided, in accordance with current government health directives
• Can provide most services over the telephone (during working hours), including emergency relief vouchers, housing and other queries. The phones will only operate during working hours
• Opening hours are 12.30 – 2.45 pm (except Wed close 2pm)
• Centrelink (Services Australia) Self Service Terminal and Self-service Phones are still available but if possible, we encourage people to visit serviceaustralia.com.au or use their MyGov account

Dysart Community Support Group Inc and Dysart Community Centre

• DCSG works with community member to identify shared challenges and provides support through information and referrals to meet community needs. They provided a range of events and activities to engage community members and promote community connectedness. 
• All services available

Moranbah and District Support Services

• Still operating from the Moranbah Youth and Community Centre, where social distancing and hygiene protocals are in place 
• All services available
• Rural family support program
• Neighbourhood program
• Settlement program
• Isaac regional domestic violence program

Emergency & Long Term Accommocation in Moranbah Inc (ELAM)

• ELAM Inc seeks to assist individuals and families in Moranbah and district who are homeless, or in crisis and at imminent risk of homelessness, to achieve the maxium possible degree of self-reliance and independence, through the provisions of support and accommodation services. 

  • Long term housing
  • Centrelink Agency
  • Youth Worker Program
  • Youth accommodation
  • Shared accommodation for single women
  • Faxing, photocopying, laminating service
  • Information and referrals

CTM Links

• CTM Links works with community member to identify shared challenges and provides support through information and referrals to meet community needs. They provided a range of events and activities to engage community members and promote community connectedness. 
• All services available

Service Finder for the Whitsunday and Bowen areas

The Whitsunday Suicide Prevention Network has developed a list of suicide prevention and crisis support contact numbers for Airlie Beach to Proserpine, Bowen to Collinsville and Home Hill and Ayr.

Your Local GP

Type ‘GP’ in the My Community Directory search engine for local listings. GPs are the best starting point for someone seeking professional help. They can make a diagnosis, provide treatment options and referrals and draw up a Mental Health Treatment Plan so you can get a Medicare rebate for psychological treatment. Request a longer appointment to discuss mental health issues including suicidal thoughts.

Isaac Community Connect App

This app provides everything Clermont, Coppabella, Dysart, Glenden, Middlemount, Moranbah and Nebo has to offer in the palm of your hand.

It includes details about medical services, after hours medical services, unique experiences, community events, facilities and services, local businesses, accommodation and more.

Help-A-Mate Resource List

Grapevine Group and produced a Suicide Prevention Resource List for the Mackay region.  Scroll down below or go to their website for a copy.